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Customer Support Manager – India

We’re one of the fastest-growing tech companies in North America and are used by over 1,000 businesses including 9 of the top 10 US financial institutions. We have big plans and we’re looking for people like you to achieve them with!

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Customer Support Manager – India

Experience Required: 2+ Years

Position Open: 2

Job Location: Ahmedabad

Qualification: B.Tech/B.E/MCA

Office Timing: 10.00 AM to 7.00 PM

Work From Home Available: No

Job Description:

High school diploma or equivalent.Proven experience as a customer support specialist, preferably within a similar environment.Thorough knowledge of legislation pertaining to consumer protection.Prior experience in a managerial or supervisory role will be advantageous.Top-notch oral, written, and interpersonal abilities.Well-developed arbitration skills with the ability to remain impartial.Affinity for multitasking with precision.Capacity to accept and utilize constructive criticism.Alignment with our company’s values.

Role and Responsibility:

  • Managing the customer support department’s day-to-day functions.
  • Responding to escalated customer support issues.
  • Implementing customer support processes to enhance customer satisfaction.
  • Formulating and revising customer support policies and promote their implementation.
  • Informing the team of all new information related to products, procedures, and trends.
  • Assessing support statistics and preparing detailed reports on the findings.
  • Interviewing and hiring new employees.
  • Overseeing and evaluating the team’s ongoing training efforts.
  • Delivering performance evaluations and following the disciplinary process according to company policy.
  • Managing the budget of the customer support department.

Skill Requirement:

  • Managing the customer support department’s day-to-day functions.
  • Responding to escalated customer support issues.
  • Implementing customer support processes to enhance customer satisfaction.
  • Formulating and revising customer support policies and promote their implementation.
  • Informing the team of all new information related to products, procedures, and trends.
  • Assessing support statistics and preparing detailed reports on the findings.
  • Interviewing and hiring new employees.
  • Overseeing and evaluating the team’s ongoing training efforts.
  • Delivering performance evaluations and following the disciplinary process according to company policy.
  • Managing the budget of the customer support department.

Perks and Benefits:

  • Managing the customer support department’s day-to-day functions.
  • Responding to escalated customer support issues.
  • Implementing customer support processes to enhance customer satisfaction.
  • Formulating and revising customer support policies and promote their implementation.
  • Informing the team of all new information related to products, procedures, and trends.
  • Assessing support statistics and preparing detailed reports on the findings.
  • Interviewing and hiring new employees.
  • Overseeing and evaluating the team’s ongoing training efforts.
  • Delivering performance evaluations and following the disciplinary process according to company policy.
  • Managing the budget of the customer support department.